All CollectionsReturns & ExchangesReturns & ExchangesHow to return or exchange something, and what to do if your order arrives faulty or incorrect7 articlesWhat is your return policy?How long you have to return something and what condition it needs to be in. Includes your return options, refund timing and what we cannot accept.How do I return or exchange an item?A step-by-step guide to logging a return or exchange in our Returns Portal. Includes returning an online order to one of our stores.How long do refunds take?How long your refund will take and what happens at each stage. Includes why the clock starts when we process your return.What if I received a defective item?How to report a fault with your garment and what to send us. Includes how long you have, and what counts as a manufacturing defect.What if I received the wrong item?What to do if the wrong item arrives in your parcel. Includes how we get the right one to you.Can I return an international order?How to return or exchange international orders. Includes how to get your size right before you order.I received an item as a gift. How can I exchange it?How to exchange something you were given as a gift. Includes what to do if you do not have the original order number.
