Log a return through our Returns Portal and include clear images of the defect along with a description of the issue.
How to report a defect
Go to the Returns Portal
Select the affected item.
Choose the faulty or defective reason.
Upload clear, well-lit photographs showing the defect.
Add a short description of what is wrong and when you noticed it.
Timeframe
Manufacturing defects can be reported within 6 months of purchase, which is longer than our standard 30-day returns window.
What counts as a defect
A defect is a fault in the manufacture of the garment, such as a seam failure, a badge or print lifting under normal wear, or faulty stitching. Normal wear and tear, damage caused by washing contrary to the care instructions, and accidental damage are not defects.
Tips
Do not wash the item before reporting it, as washing can make it harder to assess the fault.
Photograph the defect up close, and take a second photo of the whole garment.
Include your order number.