All CollectionsOrdersOrdersEverything you need to know about orders at Old School8 articlesDo I need an account to place an order?Find out how guest checkout works and whether you need to register to shop with us. Includes what an account gives you, and how it differs from the VIP Pass.How do I create an account?A step-by-step guide to registering on the Old School website. Includes your sign-in options and which email address to use.Will I receive an order confirmation?What to expect in your inbox once your order goes through, and when it should arrive. Includes what your confirmation email does and does not tell you.Why did I not receive my order confirmation email?What to check if your confirmation has not come through. Includes what to do if you have been charged but have no order.Can I change my order after placing it?What can still be changed once your order is placed, and how quickly to get in touch. Includes what to send us so we can help.Can I cancel my order?How long you have to cancel, and what your options are once that window closes. Includes how refunds on cancelled orders are handled.How do I track my order?Where to find your tracking link and when it starts updating. Includes what to do if your parcel does not seem to be moving.What happens if part of my order is cancelled?What happens if something you ordered turns out to be unavailable. Includes the options we will offer you and what happens to the rest of your order.
