All CollectionsShipping & DeliveryShipping & DeliveryDelivery timeframes, shipping costs and everything that happens between checkout and your parcel arriving9 articlesHow long does delivery take?How long your order should take to reach you, locally and internationally. Includes what can slow a delivery down.How much does shipping cost?What shipping costs on your order and when it is free. Includes how international rates are worked out.Do you offer free shipping?When your order qualifies for free delivery and how it is applied. Includes what to do if you are still being charged.Can I update my delivery address?Whether your delivery address can still be changed after ordering, and how to ask. Includes tips for getting it right first time.Do you ship internationally?How ordering from outside South Africa works, including rates and timings.Do you deliver to PO Boxes?Why we cannot deliver to a PO Box, and what address to use instead. Includes what to add for complexes, estates and office parks.Can I collect my order?Whether you can pick your order up in store. Includes how to shop with us in person, and how in-store returns work.What happens if I am not home during delivery?What happens when a courier cannot reach you, and how many times they will try. Includes how to make sure your parcel gets to you first time.My tracking shows delivered, but I have not received my parcel. What should I do?Where to look before reporting your parcel missing. Includes how we investigate with the courier on your behalf.
