Occasionally an item becomes unavailable after an order has been placed. If that happens, our Support Team will contact you directly.
Your options
You will be offered a choice of three things for the unavailable item:
A refund for that item, back to your original payment method.
An online gift voucher to the same value.
An alternative product of the same value.
What happens to the rest of the order
The remaining items are dispatched as normal. You do not need to reorder them and you will not be charged again. You will receive your tracking email for the items that ship. If you only had one item in your order which we are unable to fulfil, and you paid for shipping, we will refund the shipping cost
Why this happens
Old School sells across both online and physical stores, and stock moves quickly. Very occasionally a stock discrepancy means an item shows as available at the moment of ordering but cannot be fulfilled.
Refund timing
If you choose a refund, it typically takes 10–14 working days to reflect once processed. A gift voucher is issued far more quickly.