In almost every case the email has been delivered but filtered. Please check your spam or junk folder first.
Things to check
Your spam, junk or promotions folder.
That the email address you entered at checkout is spelt correctly. A single wrong character means the email cannot reach you.
Give it a few minutes. Confirmation emails are usually instant, but can occasionally be delayed.
If it has still not arrived
Email [email protected] and include as much of the following as you can: the name the order was placed under, the date and approximate time of the order, the total amount, and the email address used. We will find the order and resend your confirmation.
If you were charged but did not receive an order confirmation
If money left your account but no order confirmation exists, it is likely the payment did not complete and what you are seeing is a temporary authorisation hold from your bank rather than an actual charge.
Please do not place the same order repeatedly. Contact us first at [email protected] so we can check.