Please check locally first, then contact us. In most cases the parcel has been accepted by somebody on your behalf.
Check these first
Neighbours, as couriers will often leave a parcel next door.
Reception, the mailroom, or a colleague if it went to a work address.
Estate or building security, or the guard house at the gate.
Other members of your household, who may have taken delivery without mentioning it.
Around the property: behind a gate, at a back door, or with a caretaker.
Then check your order
Open your order confirmation email and confirm the delivery address on the order is the address you expected. A parcel marked delivered has usually been delivered correctly to the address supplied.
If you still cannot find it
Email [email protected] with your order number and tracking number. We will request proof of delivery from the courier and open an investigation on your behalf.