You can contact our Customer Care team at [email protected].
Our hours
Customer care is available from 09:00 to 17:00, Monday to Friday. We are closed on weekends and South African public holidays. Emails received outside these hours will be answered on the next working day.
What to include in your email
To help us resolve your query as quickly as possible, please include:
Your order number.
The name the order was placed under.
A clear description of the issue.
Photographs, where the query relates to a faulty, damaged or incorrect item.
Before you email
Returns and exchanges are handled fastest through our Returns Portal rather than by email. Tracking queries can usually be answered by the live tracking link in your shipping email.
Other inquiries
[email protected] also handles bulk and team orders, and any POPIA or data privacy requests.