Payments can fail for a few common reasons, most of which sit with your bank rather than with us.
Most common causes
Insufficient funds available on the card or account.
Incorrect card details: card number, expiry date or CVV entered incorrectly.
A bank security check, such as a 3D Secure or one-time pin prompt, that was not completed in time.
A payment gateway authorisation issue.
Your card is not enabled for online purchases, or has a daily online limit.
What you can try if your payment fails
Re-check every field on the card, especially the expiry date and CVV.
Watch for an approval prompt in your banking app and approve it promptly, as these often time out.
Try a different payment method, such as Apple Pay, Google Pay or Capitec Pay.
Contact your bank to confirm online purchases are enabled on the card.
Important
If a payment fails you may still see a pending amount on your account. This is usually a temporary authorisation hold, not a charge. Please do not attempt the same order many times, as each attempt can create another hold. Contact [email protected] if you are unsure whether your order went through.